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Shipping Policy

This Shipping Policy was last modified on December 2, 2015

 

ORDER PROCESSING

 

  • All orders received on or before NOON EST will be shipped at the same day, excluding holidays or weekends.
  • All orders received after NOON EST will be shipped by the end of the next business day, excluding holidays or weekends.
  • All orders placed on U.S. holidays, weekends, or other holidays recognized by Trackmoto USA will be shipped by the end of the next business day.
  • In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
  • Pre-Orders will be charged upon checkout. Any non pre-order items will be shipped within 1-4 business days from the date of order. Once the advertised pre-order shipping period begins, you will receive your order within 10 business days (for standard shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

  

SHIPPING METHODS & DELIVERY TIMES 

 

  • There are some Nacional shipping options:
  • Customer Pick Up - 1 business Day to process and release for pick up on our MIAMI warehouse located at 6320 NW 97 av Miami FL 33178
  • Standard and Flat Rate: Delivery time is between 3-10 business days, after the package has been processed and shipped. Note: Packages are shipped per the above processing schedule. The tracking number will indicate when the package is initiated and delivered but will not show detailed dates and times, as do the Ground or Express shipping options.Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Ground: Delivery time is between 2-7 business days, after the package has been processed and shipped. Note: Packages are shipped per the above processing schedule. Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Express: Choose overnight, 2-day, 3-day delivery. Note: Packages are shipped per the above processing schedule. Be sure to check the schedule to confirm expected delivery date. Delivery and processing days exclude holidays. Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • There are some International shipping options:

  • Worldwide Expedited: Delivery time is between 3-7 Business Days,after the package has been processed and shipped.Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Worldwide Saver: Delivery time is between 2-5 Business Days,after the package has been processed and shipped. Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Worldwide Express Freight: Delivery time is between 2-5 Business Days,after the package has been processed and shipped. Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Worldwide Express: Delivery time is between 2-5 Business Days,after the package has been processed and shipped. Orders using APO and FPO addresses cannot be delivered with with this type shipping.

  • Worldwide Express Plus: Delivery time is between 2-5 Business Days,after the package has been processed and shipped. Orders using APO and FPO addresses cannot be delivered with with this type shipping.


  • All shipments are delivered Monday-Friday (excluding holidays).
  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Note: The tracking number for Standard shipments will indicate when the package is initiated and delivered but will not show detailed dates and times, as do the Ground or Express shipping options.
  • Proof of signature is required for delivery. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier and we are not responsibly for any loss.
  • We dont ship to APO and FPO .  

 

STORE PICK UP

When your order is ready for pickup, you’ll receive a pickup notification via email (usually in 1 business day).  If you selected an alternate pickup person, they’ll also receive the email notification. 

Your order will be held at the store for 2 days. If your order isn’t picked up after 2 days, we’ll cancel the order and you won’t be charged. You can extend your pickup window by 1 day by sending us a email.  You must do this before the end of your initial pickup window.

Present one of the following forms of ID to a team member at Guest Service. Be sure the ID is valid and has not yet expired. 

  • Government-issued photo ID

  • State-issued driver's license

  • State-issued ID card

  • U.S. passport

  • Military ID

  • Certificate of Citizenship

  • Certificate of Naturalization

  • Permanent Resident

  • Green Card

  • Native American Travel Photo ID

GENERAL

  

  • Trackmoto USA will fulfill your order in a timely and efficient manner. For more information on our Return Policy, please visit RETURN POLICY RETURN POLICY.
  • Trackmoto USA uses several different shipping carriers depending on type of shipment and geographic location.
  • Proof of signature is required for delivery. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier and we are not responsibly for any loss.
  •  Free Shipping Offer: Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added. Offer subject to change or expiration at any time at Trackmoto USA sole discretion. Not transferable or redeemable for cash or credit towards any purchase.
  • Once the order has been completed, you will not be able to change the products requested, the address or the form of payment to secure your purchase.

 

 

                                                                              INTERNATIONAL SHIPPING

  

When ordering from Trackmoto.us, you're responsible for assuring the product can be lawfully imported to the destination country. 

 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Trackmoto has no control over these charges, nor can Trackmoto predict what they may be. 

 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Note: 

 

  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

     

  • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

 

US FREE PROMOTION SHIPPING

 

Only to all 48 Continental United States

1 Alabama 25 Nebraska
2 Arizona 26 Nevada
3 Arkansas 27 New Hampshire
4 California 28 New Jersey
5 Colorado 29 New Mexico
6 Connecticut 30 New York
7 Delaware 31 North Carolina
8 Florida 32 North Dakota
9 Georgia 33 Ohio
10 Idaho 34 Oklahoma
11 Illinois 35 Oregon
12 Indiana 36 Pennsylvania
13 Iowa 37 Rhode Island
14 Kansas 38 South Carolina
15 Kentucky 39 South Dakota
16 Louisiana 40 Tennessee
17 Maine 41 Texas
18 Maryland 42 Utah
19 Massachusetts 43 Vermont
20 Michican 44 Virginia
21 Minnesota 45 Washington
22 Mississippi 46 West Virginia
23 Missouri 47 Wisconsin
24 Montana 48 Wyoming